User’s Guidebook

Here are some tips that you can follow for the best eWallet experience.

User account

Verify your account with EKYC upon registration.

Avoid creating a 6-digit PIN with personal information.

Do not share sensitive data like your NRIC number, OTP or PIN.

Do not share or duplicate eWallet accounts.

Any breach of policies and/or Touch n’ Go eWallet Terms and Conditions may result in a temporary or permanent suspension of your account.

While using payment

Check all payments carefully before proceeding.

Shop only from trusted sites.

Activate face recognition for a more secure authentication method.

Link card

For better security, only link your own credit/debit cards to your eWallet account.

Do not share any credit/debit card information to avoid unauthorised transactions.