Regulated by Bank Negara Malaysia (BNM) and the Securities Commission (SC), we uphold the highest security standards beyond our industry.
Backed by leading brands such as Touch 'n Go (100% owned by CIMB Bank), Ant Group, Lazada, and AIA, you can rely on our strong financial foundation.
Access a curated selection of financial products from industry leaders like Principal Asset Management and ASNB. Your investments are managed by these reputable institutions, ensuring peace of mind as you invest.
Remember, all investments carry risk, and PIDM does not cover investment or fraud losses.
PIDM protects your deposits only if your bank goes bankrupt and does not cover investment or fraud losses. With TNG eWallet, your funds are securely held in trustee accounts managed by reputable banks like CIMB and OCBC. These accounts are used solely for regulated purposes, such as processing your payments to merchants.
Ready to boost your eWallet with extra protection? Head to the Security tab under your eWallet profile.
Hide your eWallet balancePeek-proof your balance from others when using your eWallet in public.
Instant money alertsTurn on notification and get notified for every transaction in and out.
Touch 'n Go eWallet Visa CardNumberless card for extra security if your card is lost or stolen. Control your card like a light switch, by switching it on and off from your eWallet
Winner of CXP Best Customer Experience Awards 2023, we are dedicated to delivering exceptional experience, both within our app and beyond.
Phone support +603-5022 3888
(Mon-Sun 7.00am - 10.00pm)
Chatbot T@ngo
Please contact the hotline number at +603-5022 3888 & select "4" for "Fraud" to make a report.
Able to swiftly track stolen funds across the financial.
Refund for any proven unauthorised transaction within 30 days. T&Cs apply.
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Ensure your eWallet security status is always at 100% to activate all protective features.
Choose a strong, unique PIN and never share your PIN or SMS OTP with anyone.
Never click on links in SMS messages. TNG eWallet will never send you a link via SMS.
Install a reputable anti-virus on your phone and keep it updated.
Stick to official app stores like Google Play, App Store, and Huawei Gallery when downloading apps.
Avoid using public Wi-Fi for banking or making financial transactions.
Knowing the techniques scammers use can help you stay one step ahead of them. Here are some of the scam types that you should be aware of.
What is malware
Scammers use malware - a harmful & nasty software that installs itself on your device - to relocate funds from your account & commit identity theft.
How do malicious apps work?
a. They are sent through chats, links, attachments, etc.
b. The app will ask for your permission to be the default SMS app.
c. If you tap ‘Allow’, it can steal your SMS, TAC or OTP and compromise your banking details.
What do I do if I tapped ‘Allow’, and my eWallet details are compromised?
a. Uninstall suspected malicious app.
b. Change your eWallet and financial passwords.
What will happen if you install the fake app
a. The fake app will display a fake payment page for you to proceed with the payment.
b. This fake payment page in the malicious app is designed to steal your credentials.
What you need to know about mule accounts
a. A mule account is an account used to receive and transfer funds obtained illegally.
b. A scammer may contact you and persuade you to rent out your eWallet to them (to conduct illegal activities) in exchange for a reward.
c. A mule account can be charged under Malaysian laws, including blacklisting the account holder.
How to prevent a Mule account scam?
a. Never accept job offers, rewards, or any offers that may seem too good to be true in exchange for your eWallet account.
b. Do not help anyone to receive or transfer funds from/to third parties.
c. You could be violating the law if illegal activities or transactions are found in your eWallet account and legal action may be taken against you.
How does phishing link work?
What is phishing call and how does it work?
Scammers will call you and impersonate themselves as employees of any companies. They will ‘verify’ you with your personal details such as your IC number, vehicle number, etc. These scammers will then ask for your login credentials such as your OTP SMS.
