Shaping a sustainable future
through innovation and
empowerment

We’re committed to moving communities forward with inclusive,
sustainable solutions for everyone.

At Touch 'n Go Group – comprising Touch 'n Go Sdn Bhd and TNG Digital Sdn Bhd – we’re committed to driving change through innovation and embedding sustainability into everything we do.

Guided by our #GoNetPositive motto, we are always looking for ways to make transactions simpler while promoting long-term environmental and social impact.

We’re committed to creating lasting, positive change for our communities and the planet through four focus areas: Tech4Good, Treating People Fairly, Financial & Digital Inclusion, and Our Planet.

Our purpose

Empowering journeys and shaping a better future beyond profits
To enrich lives through financial empowerment

Click here to find out more about TNGD’s financial inclusion approach.

    Our corporate sustainability commitments

    • 1% of Touch ‘n Go Group’s permanent workforce to be made up of differently-abled individuals by 2030
    • Promote 50% of leadership roles internally by 2030
    Phase out all plastic Touch ‘n Go cards from circulation and replace them with sustainable alternatives by 2035
    Enable 7 million individuals, including first-time investors, the underinsured, and the unbanked, to access essential financial services and take control of their financial future by 2025

      Our sustainability pillars

      Tech4Good

      Upholding a gold standard in technological innovation and governance to create meaningful impact – advancing social well-being, supporting economic growth, and ensuring that no one is left behind in the digital journey.
      Customer centric services

      RM1 million

      invested in developing a more robust integrated refund system

      4.4/5

      in customer satisfaction score as of 2024
      Security & data privacy

      FIRST

      and only eWallet to voluntarily adopt Bank Negara’s mandated safety and security measures for banks

      81%

      reduction in fraud losses, leading the industry in effective fraud prevention
      Backend innovation
      We introduced Malaysia's First-of-its-kind tech solutions i.e. NFC reload capabilities and SOS balance.

      Treating People Fairly

      Championing an inclusive workplace that prioritises the well-being, safety, and growth of all employees, while also standing up for minority and vulnerable groups in our community.
      Diversity, equity and inclusion

      17

      differently-abled individuals were offered job opportunities at TNG Group since 2023

      52%

      women in the workforce, exceeding global tech industry’s gender diversity average of 26.7% as of April 2025

      RM1 million

      donated through a CSR-linked Touch ‘n Go eWallet Visa card to United Voice, supporting the empowerment of individuals with neurodivergence
      Community outreach

      Close to
      RM2 million

      community engagement initiatives between 2021 to March 2025

      5,871

      volunteering hours between 2021 to March 2025

      Financial & Digital Inclusion

      Developing and implementing inclusive digitalisation strategies to empower underserved communities, ensuring equal access to our products, services, and welfare outreach for meaningful social and economic impact.
      Serving the underbanked

      4 million

      users earning daily returns as of end of 2024

      3.1 million

      and more micro-insurance policies were issued since 2021

      18,000

      of refugees access to financial services through registered as TNG eWallet  as of June 2025 users

      RM1 billion

      in payroll funds disbursed to foreign worker accounts by 2024

      30%

      of  users are now enrolled in the credit bureau, unlocking access to more financial services

      Over 2,600

      people from the B40 community have received free personal accident insurance through funds raised by Dana Rahmah, with over RM104k raised as of 31 March 2025

      Our Planet

      Taking collective and proactive actions as a Group in our daily operations to support environmental conservation efforts within the communities we serve.
      Climate action

      29%

      reduced in scope 1 and scope 2 emissions from baseline 2022
      Environmental stewardship

      1,548kg

      of office e-waste spared from landfills through our partnership with ERTH

      2,000

      trees planted through our collaboration with Yayasan Hijau Malaysia

      546k

      pieces of papers saved from landfills between 2021 and 2025 through digitalization efforts
      Circular economy

      30 tonne

      of used cooking oil recycled via TNG eWallet’s mini programme as of June 2025

      Our sustainability journey

      April
      Touch ‘n Go Sdn Bhd launched the enhanced Touch ‘n Go card that helps users reduce emissions by enabling reloads through TNG eWallet
      July
      Touch 'n Go Sdn Bhd won its first CSR and Sustainability award from CSR Malaysia
      December
      Touch 'n Go Sdn Bhd partnered with IDEAS Autism Centre to develop pre-vocational training for children on the autism spectrum
      December
      Touch 'n Go Sdn Bhd migrated 90% of its infrastructure to the cloud, reducing reliance on physical servers
      January
      Refreshed TNG Group’s sustainability pillars and reaffirmed its #GoNetPositive mantra
      January
      TNG Digital launched the Touch ‘n Go eWallet Visa Card — the first CSR-linked Visa card in Malaysia
      April
      Created job opportunities beyond internships for differently-abled people within TNG Group
      October
      Touch ‘n Go Sdn Bhd completed its first ESG risk assessment
      January
      Established Touch ‘n Go Group’s sustainability commitments
      April
      Touch ‘n Go Group began measuring its Scope 1 and Scope 2 carbon emissions as a first step towards understanding and reducing its environmental impact
      June
      TNG Digital signed an MoU with United Nations High Commissioner for Refugees (UNHCR) to support financial inclusion for refugees in Malaysia
      June
      Touch ‘n Go Sdn Bhd adopted SMK Seri Selayang, its first partner school to equip underprivileged students with entrepreneurial skills and financial literacy
      July
      Touch ‘n Go Sdn Bhd was awarded ‘Company of the Year’ (Fintech category) at the Sustainability & CSR Malaysia Awards 2024 for “Best in Inclusivity in Workplace”
      September
      TNG Digital took its first step into the circular economy by partnering with Arus Oil to promote responsible waste management
      January
      Kick-started TNG Digital’s inaugural digital financial literacy programme – Let’s Duit
      February
      TNG Digital partnered with UNHCR to enable refugees in Malaysia to access and use the eWallet
      March
      Touch ‘n Go Sdn Bhd collaborated with WWF Malaysia to launch ‘Charms for Change’ - a meaningful contribution to wildlife conservation

      2022

      April
      Touch ‘n Go Sdn Bhd launched the enhanced Touch ‘n Go card that helps users reduce emissions by enabling reloads through TNG eWallet
      July
      Touch 'n Go Sdn Bhd won its first CSR and Sustainability award from CSR Malaysia
      December
      Touch 'n Go Sdn Bhd partnered with IDEAS Autism Centre to develop pre-vocational training for children on the autism spectrum

      December
      Touch 'n Go Sdn Bhd migrated 90% of its infrastructure to the cloud, reducing reliance on physical servers

      2023

      January
      Refreshed TNG Group’s sustainability pillars and reaffirmed its #GoNetPositive mantra
      January
      TNG Digital launched the Touch ‘n Go eWallet Visa Card — the first CSR-linked Visa card in Malaysia

      April
      Created job opportunities beyond internships for differently-abled people within TNG Group
      October
      Touch ‘n Go Sdn Bhd completed its first ESG risk assessment

      2024

      January
      Established Touch ‘n Go Group’s sustainability commitments

      April
      Touch ‘n Go Group began measuring its Scope 1 and Scope 2 carbon emissions as a first step towards understanding and reducing its environmental impact
      June
      TNG Digital signed an MoU with United Nations High Commissioner for Refugees (UNHCR) to support financial inclusion for refugees in Malaysia
      June
      Touch ‘n Go Sdn Bhd adopted SMK Seri Selayang, its first partner school to equip underprivileged students with entrepreneurial skills and financial literacy

      July
      Touch ‘n Go Sdn Bhd was awarded ‘Company of the Year’ (Fintech category) at the Sustainability & CSR Malaysia Awards 2024 for “Best in Inclusivity in Workplace”

      September
      TNG Digital took its first step into the circular economy by partnering with Arus Oil to promote responsible waste management

      2025

      January
      Kick-started TNG Digital’s inaugural digital financial literacy programme – Let’s Duit

      February
      TNG Digital partnered with UNHCR to enable refugees in Malaysia to access and use the eWallet

      March
      Touch ‘n Go Sdn Bhd collaborated with WWF Malaysia to launch ‘Charms for Change’ - a meaningful contribution to wildlife conservation

      Our stories

      Our Financial Institution Partners