There are 3 tiers:
To upgrade from Lite to Pro user, you'd need to complete your eWallet Account Verification.
To upgrade to a Premium user, you'd need to make a transaction on any of the products from the Premium section. You can access this in the Tier Benefits page from your Profile page.
Once you're upgraded to Premium, you will be able to:
Yes, please submit a request to our Careline at: https://tngd.my/careline-webform.
Please click here to learn more about the limitations.
Yes, once you've upgraded your account to RM20,000 eWallet size, you could make a transfer or payment up to RM20,000 in a single transaction.
You can check your monthly limit from My Tier Page that is accessible from the profile page in the Touch 'n Go eWallet.