“TNGD Group” or “We” refers to TNG Digital Sdn Bhd (Company No: 1256651-M) and TNG Digital Remittance Sdn Bhd (Company No: 773705 -K) unless and to the extent otherwise stated.”
TNGD Group Whistle Blowing Policy
At TNGD Group, we expect our employees to conduct themselves with a high standard of professionalism and ethics in the conduct of our business and professional activities.
As part of good corporate governance, TNGD Group has established a whistleblowing policy that sets out avenues for legitimate concerns to be objectively investigated and addressed. Individuals will be able to raise concerns about illegal, unethical, or questionable practices in confidence and without the risk of reprisal.
What is whistle blowing?
Whistle blowing is the voluntary disclosure of in appropriate, unethical or unlawful behaviour and practices by the management or employees. It includes how employees, customers and investors are treated. The following are generally accepted as improper and reportable conduct for whistle blowing, of which the list is not exhaustive:
• unlawful or illegal activities, whether criminal or breach in civil law;
• Breach of policies and/or procedures;
• Fraud, theft, embezzlement or dishonesty;
• Corruption/bribery;
• Bullying and harassment;
• Actions that can cause physical danger/ harm to another person and/or can give rise to a risk of damage to properties/ assets;
• Forgery or alteration of any documents belonging to the company, customers, another financial institution, or agents of the Company;
• Profiteering as a result of insider knowledge;
• Gross mismanagement or dereliction of duties;
• Conflict of interest;
• Misuse of position or information; and
• Any other similar or related irregularities.
Who should raise a concern?
Anyone has the right to whistle blow. This whistle blowing policy applies to all employees, suppliers, vendors, associated stakeholders, and the customers of TNGD Group. Whilst we do not expect absolute proof of wrong-doing that you report, you will need to provide the reasons or basis for your concern. You can raise your concern with us if you reasonably believe that the information and allegation are substantially true. In addition, you must also disclose in good faith and ensure that the disclosure is not for personal gain or motivated by ill intention.
How to make a disclosure?
We take whistleblowing seriously, and your concern is important to us. If you wish to report any improper practices occurring within the TNGD Group, please follow these steps:
Download and complete the attached whistleblowing form.
Email the completed form to: whistleblowing@tngdigital.com.my
Our team will review and investigate the matter in accordance with our procedures.
Your disclosure will be handled with care and confidentiality.
Alternatively, the whistleblower may report directly to relevant government or regulatory authorities and enforcement agencies in Malaysia as prescribed by the Whistleblower Protection Act 2010 such as the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia (BNM), Royal Malaysia Police (RMP), etc.
How does TNGD Group handle the information provided by you?
After receiving the report of any alleged wrongdoing, it will be investigated by our Head of Internal Audit and reported to an Independent Director(s). If the outcome results in a proven case of wrongdoing/malpractice and confirms the allegations, disciplinary action shall be instituted against the related employees by the company’s policy. TNGD Group commits to ensuring that all disclosed information, including the identity of the complainant, shall be treated with the strictest confidence.
Outcomes of the investigation
The whistleblower will be updated on the status of their report and reassurance on follow-up action, provided that, the detail of the whistleblowing is known.
Whistleblower Protection
TNGD Group commits to ensure that all disclosure information, including the identity of the whistleblower shall be treated with strict confidentiality. All personnel, directly or indirectly working relative to a whistleblowing case, shall strictly protect the identity of the whistleblower and witnesses from unauthorized disclosure before, during and after an investigation.
TNGD is also committed to protect the whistleblower from all acts of harassment, retaliation, victimization and recrimination arising from making the disclosure in good faith.
There may be certain circumstances where the identity of the whistleblower may need to be revealed on a need-to-know basis (e.g. requirement to testify in court). If such a situation arises, the TNGD Group shall discuss and seek consent with the whistleblower first before proceeding with the case.
The protection will be removed if it is found that the whistleblower was also involved in the improper conduct, or if the whistleblower is found to have made the disclosures in bad faith.
Responsibility of Whistleblower
(a) Whistleblower makes the disclosure in good faith.
(b) Whistleblower reasonably believes that the information and allegations are substantially true.
(c) Whistleblower is not acting for personal gain. If the case involves the complainant’s personal interests, it must be informed ate the outset.