TNG Digital expands Touch ‘n Go eWallet insurance offerings with Insure360

Nov 23, 2023
TNG Digital expands Touch ‘n Go eWallet insurance offerings with Insure360

TNG Digital Sdn. Bhd. (“TNGD”) introduces Insure360, a one-stop health insurance centre available on the company’s Touch 'n Go eWallet. It hosts basic and customisable Critical Illness and Medical Insurance products, marking yet another innovative collaboration with AIA Malaysia. This follows the successful launches of WalletSafe, SafeTrip, SafeHome, and CI Insure. 


Individuals seeking cost-effective basic medical and critical illness insurance coverage or looking to supplement their existing employee benefit medical insurance can explore the benefits of Insure360. With affordable premiums starting from as low as RM10 per month, Insure360 offers value-added services for users in need of insurance coverage, providing medical and critical illnesses coverage during critical moments. The insurance premium varies based on the applicant's age and gender and is renewable yearly up to the age of 70.


Users interested in purchasing the Insure360 plan have the flexibility to choose between two options with no medical examination required. To enjoy coverage for both Critical Illness and Medical Insurance, users have the freedom to mix and match different insurance products with various plan options or opt for the convenient 2-in-1 bundle. In both options, users are covered for hospitalisation expenses. Additionally, when diagnosed with a critical illness, users will receive a lump sum payout of up to RM100,000 and a lifestyle assistance allowance from the plan, ensuring a financial safety net during times of need.


Alan Ni, Chief Executive Officer of TNG Digital shared “Our goal is to promote financial inclusion by offering accessible and affordable insurance protection to people from all walks of life. Through our strategic partnership with AIA, a like-minded business partner in insurance, we are excited to introduce the Insure360 plan. This plan offers users a basic insurance coverage for critical illness and medical expenses. With a straightforward application process on the Touch ‘n Go eWallet by TNGD, users can customise their plans according to their needs and budget. Like other insurance products under the GOprotect feature on Touch ‘n Go eWallet, users can enjoy a seamless claim process with the fully digital application, with no medical examination required. As part of the hospitalisation process, they are only required to present their MyKad or Passport at the hospital.”


Insure360 users will have access to AIA’s Personal Medical Case Management Service, connecting them with the world's leading specialists for medical and treatment advice based on a reviewed diagnosis of their medical condition. More importantly, the partnership with AIA also provides users with access to virtual medical services allowing them to receive medical advice right in the comfort of their homes.


Heng Zee Wang, Chief Marketing Officer of AIA Bhd. said “We are truly excited to break new ground with yet another collaboration with TNG Digital, as part of our efforts to make insurance more accessible to Malaysians. Insure360 not only provides flexible solutions – it enables users to easily purchase critical illness insurance, in addition to their medical insurance. Our insights have shown that critical illness insurance is often overlooked despite the important role it plays in a person’s recovery process. This in combination with the various added-value services provided by AIA and its service providers, makes Insure360 a positive step forward to bridge the protection gap in Malaysia. This is just the beginning for us, as we will be rolling out new features and enhancements in the future – so stay tuned!”  


In the event of hospitalisation, Insure360 users can undergo a cashless admission at various AIA panel hospitals nationwide. To streamline procedures, users can effortlessly submit claims online through ‘My Policy’ under GOprotect in the Touch 'n Go eWallet by TNG Digital or via the claim link shared in the policy issuance email. Once the claim is approved, the payment will be instantly deposited into the bank account provided by the user.


Individuals eligible for Insure360 must be eKYC verified users of the Touch 'n Go eWallet by TNGD and aged between 18 and 50, permanent residents of Malaysia, work permit holders, pass holders, or individuals who are legally employed and residing in Malaysia.


For more information about Insure360 in the Touch ‘n Go eWallet by TNGD, visit