Touch 'n Go ::

e-Refund

Important Notes:

The e-Refund form service is offered to customers who have registered their card at Touch 'n Go Portal. For those who have yet to register, kindly ensure your card is still active* prior to registering the card via the link below:
https://tngportal.touchngo.com.my/tngPortal/register/card.do?execution=e2s1
Any refund request for unregistered inactive card, you may contact Careline at 03-27148888.
Refund payment will only be credited into customer’s bank account maintains in Malaysia. Please ensure that the Bank Account Holder's Name and Customer ID match with Registered Card owner details.
Refund request will be processed within thirty (30) days from the date of e-Refund form submitted by customer.
For lost and stolen card refund request, the total refund amount will be based on the available card balance in the system upon validation by Touch ‘n Go Sdn. Bhd.
For further assistance, please contact Touch 'n Go Careline at;
- Facebook and Twitter @MyTouchnGo
- SMS TNG < your query > SEND to 36266
- Email to careline@touchngo.com.my
- Telephone 03-2714 8888 (7am to 10pm, daily including weekends and public holidays)

Note: *An active card means at least one (1) transaction in a year.

Maklumat penting:

Perkhidmatan borang e-Refund ditawarkan kepada pelanggan yang telah mendaftarkan kad mereka di portal Touch 'n Go. Bagi pelanggan yang belum mendaftarkan kad, sila pastikan kad anda masih aktif* sebelum mendaftarkan kad itu melalui pautan di bawah:
https://tngportal.touchngo.com.my/tngPortal/register/card.do?execution=e2s1
Bagi permohonan pembayaran balik baki kad tidak aktif yang belum berdaftar, pelanggan boleh menghubungi Careline Touch 'n Go di talian 03-27148888.
Pembayaran balik baki kad hanya akan dikreditkan ke dalam bank akaun pelanggan yang diselenggara di Malaysia sahaja. Sila pastikan Nama Pemilik Bank Akaun dan ID Pelanggan menyamai butir-butir pemilik Kad Berdaftar.
Permohonan pembayaran balik baki kad akan diproses dalam tempoh 30 hari bermula daripada tarikh penghantaran borang e-Refund oleh pelanggan.
Bagi permohonan pembayaran balik baki kad yang hilang atau dicuri, jumlah pembayaran balik baki kad adalah berdasarkan kepada jumlah nilai yang direkodkan di dalam sistem dan pengesahan oleh Touch ‘n Go Sdn. Bhd.
Bagi bantuan selanjutnya, sila hubungi Careline Touch 'n Go di;
- Facebook dan Twitter @MyTouchnGo
- SMS TNG < pertanyaan > HANTAR ke 36266
- Email ke careline@touchngo.com.my
- Telefon 03-2714 8888 (7 pagi hingga 10 malam, setiap hari termasuk hujung minggu dan cuti umum).

Nota: *Maksud kad aktif adalah sekurang-kurangnya sekali (1) transaksi dalam masa setahun.