Important Notes:
-
The e-Refund form service is offered to customers who have registered their card at Touch 'n Go Portal. For those who have yet to register, kindly registering the card via the link below:
https://tngportal.touchngo.com.my/tngPortal/register/card.do?execution=e2s1
-
The Dormant Fees will be charged if the card was inactive after 1 year (RM 5.00 for the 1st Dormant) and the charges RM 5.00 continues every 6 months.
-
E-Refund payment will only be credited into :
-
Customer’s bank account maintains in Malaysia. Please ensure that the Bank Account Holder's Name and Customer ID match with Registered Card owner details. (Payment to Third Party Account are not allowed)
-
Foreign bank Account Via Telegraphic Transfer (TT) please ensure that the bank Account Holder name, Bank Account Number, Bank Name , Bank Address, and Swift Code Match with registered Card Owner Detail This only Applicable for refund amount more than RM100.
-
For Foreigner Customer Termination card Below RM 100 . Please Walk-In to TNG Hub at Johor Bahru and Nu Sentral Kuala Lumpur
-
Refund request will be processed within thirty (30) days from the date of e-Refund form submitted by customer.
-
For lost and stolen card refund request, the total refund amount will be based on the available card balance in the system upon validation by Touch ‘n Go Sdn. Bhd. on the complaint date.
-
For further assistance, please contact Touch 'n Go Careline at;
-
Facebook and Twitter @MyTouchnGo
-
Email to careline@touchngo.com.my
-
Telephone 03-2714 8888 (7.30am to 7.30pm, daily including weekends and public holidays)
Note: *An active card means at least one (1) transaction in a year.
Maklumat penting:
-
Perkhidmatan borang e-Refund ditawarkan kepada pelanggan yang telah mendaftarkan kad mereka di portal Touch 'n Go. Bagi pelanggan yang belum mendaftarkan kad, sila daftarkan kad itu melalui pautan di bawah:
https://tngportal.touchngo.com.my/tngPortal/register/card.do?execution=e2s1
-
Bayaran Dorman akan dikenakan kepada kad yang tidak digunakan selepas 1 tahun (RM 5.00 untuk bayaran Dorman pertama) dan RM 5.00 untuk setiap 6 bulan seterusnya.
-
Pembayaran balik baki kad hanya akan dikreditkan ke :
-
Dalam bank akaun pelanggan yang diselenggara di Malaysia sahaja. Sila pastikan Nama Pemilik Bank Akaun dan ID Pelanggan menyamai butir-butir pemilik Kad Berdaftar. (Pembayaran ke Akaun Pihak Ketiga tidak dibenarkan)
-
Akaun Bank Asing Melalui Pindahan Telegraf (TT) sila pastikan nama Pemegang Akaun bank, Nombor Akaun Bank, Nama Bank, Alamat Bank, dan Swift Code sama dengan Butiran Pemilik Kad Hanya untuk jumlah bayaran balik melebihi RM100.
-
Bagi permohonan penamatan pelanggan asing yang mempunyai baki tidak melebihi RM100, sila hadir ke TNG Hub di Johor Bahru dan NU Sentral Kuala Lumpur.
-
Permohonan pembayaran balik baki kad akan diproses dalam tempoh 30 hari bermula daripada tarikh penghantaran borang e-Refund oleh pelanggan.
-
Bagi permohonan pembayaran balik baki kad yang hilang atau dicuri, jumlah pembayaran balik baki kad adalah berdasarkan kepada jumlah nilai yang direkodkan di dalam sistem dan pengesahan oleh Touch ‘n Go Sdn. Bhd.mengikut Tarikh Aduan diterima.
-
Bagi bantuan selanjutnya, sila hubungi Careline Touch 'n Go di;
-
Facebook dan Twitter @MyTouchnGo
-
Email ke careline@touchngo.com.my
-
Telefon 03-2714 8888 (7.30 pagi hingga 7.30 malam, setiap hari termasuk hujung minggu dan cuti umum).
Nota: *Maksud kad aktif adalah sekurang-kurangnya sekali (1) transaksi dalam masa setahun.