Digital Inclusion
As a Group, we develop and implement inclusive digitalisation strategies to empower underserved communities, ensuring equal access to our products, services, and welfare outreach for meaningful social and economic impact.
As a Group, we develop and implement inclusive digitalisation strategies to empower underserved communities, ensuring equal access to our products, services, and welfare outreach for meaningful social and economic impact.
TNG Digital is committed to driving socioeconomic empowerment with its merchant-centric platform, with features like a comprehensive Merchant Dashboard for easy daily sales management within the eWallet account.
Additionally, they:
Created the TNG eWallet Soundbox for secure payment alerts through voice notifications
Provided digital financial tools for business growth for both online and offline merchants
Implemented self-onboarding from the eWallet account for quicker sign-ups and reduced onboarding time
Conducted on-ground initiatives in rural areas nationwide to promote the benefits of becoming a TNG eWallet merchant partner, resulting in more than 220,000 registrations from non-urban micro and small businesses by 31 December 2023
In support of local innovation, Touch 'n Go Sdn Bhd drives Malaysia's growth with homegrown technology and sustainable cloud solutions.
TNG Digital continuously empowers the underserved populations with accessible financial products and services, driving socioeconomic progress through TNG eWallet. As of December 2023, it has achieved:
Since implementing the donation feature within TNG eWallet back in 2019, we've onboarded 1,275 NGOs, religious organisations, and rescue organisations. This convenience has resulted in more than RM76 million in donations (as of December 2023) collected through daily donations and ongoing campaigns for COVID-19, flood relief, Ramadan, and Merdeka, along with various donation drives addressing current issues faced by the rakyat.
In 2022, Touch ‘n Go Sdn Bhd launched the enhanced card with near-field communication reload capabilities through TNG eWallet. Between July and December 2023, we saw an average monthly reload growth count of 208,000 while the average monthly reload rate for the non-NFC version was at 174,000. This signifies growth of usage in the latest advancement, decreasing the need to travel to top up the non-NFC cards
Additionally, Touch ‘n Go Sdn Bhd’s RFID has brought seamless convenience to more than 3 million users.
In 2022, Touch ‘n Go Sdn Bhd introduced the first of its kind parking insurance exclusively for registered enhanced card users, at RM5 a month.
A total of 3,900 policies have been issued so far, providing coverage on accidents, accidental death, snatch theft, forcible car break-ins and loss of key within the parking compound.
