Both Touch ‘n Go Sdn Bhd and TNG Digital maintain stringent cybersecurity practices, which are regularly reviewed and updated. Our Group undergoes periodic reviews to ensure the efficacy of our security measures and compliance with relevant cybersecurity laws and requirements set forth by regulators.

Here are some key initiatives we have undertaken to safeguard our users' transactions and personal information

100% of the staff within the Group have received training in cybersecurity

TNG eWallet offers a Money-back Guarantee policy to its users in the event of unauthorised transactions with payouts of up to RM5,000

TNG eWallet also offers WalletSafe as an add-on insurance to safeguard its users’ balance, with a payout of up to RM25,000, at a low subscription fee of RM1 for 6 months

To further tighten the security measures for TNG eWallet users, biometric authentication and TapSecure, a one-tap approval function, were both implemented in 2023

TNG eWallet also took proactive steps to implement the five safety and security measures mandated by Bank Negara Malaysia for all banks in 2023, being the first and only eWallet to do so

In support of local innovation, Touch 'n Go Sdn Bhd drives Malaysia's growth with homegrown technology and sustainable cloud solutions.

As of December 2023

100% of our core system and tech-driven partners originate locally

90% of our core systems are now hosted on the cloud, enhancing scalability and accessibility

RM1 million invested in developing a more robust and integrated refund system for customers’ convenience with 100% of all refund requests processed within 14 days per Bank Negara Malaysia’s requirements

In line with our commitment to social responsibility, TNG Digital has spearheaded initiatives to support the B40 community by leveraging the versatility of TNG eWallet.

These efforts aim to provide essential services and financial assistance to those in need

Dana Ramah

This fundraising campaign is dedicated to offering insurance coverage to approximately 70,000 B40 Malaysians. Our objective is to raise RM2.8 million through donations, all towards promoting social good.

Tenang Initiative

In support of the government's efforts, we managed to provide a simple interest application platform, reminders, application assistance, and cashback incentives through the TNG eWallet. These efforts facilitate access to free insurance for the B40 community.

Since implementing the donation feature within TNG eWallet back in 2019, we've onboarded 1,275 NGOs, religious organisations, and rescue organisations. This convenience has resulted in more than RM76 million in donations (as of December 2023) collected through daily donations and ongoing campaigns for COVID-19, flood relief, Ramadan, and Merdeka, along with various donation drives addressing current issues faced by the rakyat.