Frequently Asked Questions

  1. What is the Free PA Boost?The Free PA Boost supports the Covered Person’s recovery from an Accident with the following coverage when the Covered Person suffers from an Injury due to an Accident within Malaysia.

    Table of Benefits

    Benefits

    AIA+ app user

    Non-AIA+ app User

    Alternative Treatment benefit

    RM 1,000

    (Shared Limit)

    RM500

    (Shared Limit)

    Accidental Medical Reimbursement

    Corrective Dental and Cosmetic Surgery

    Broken Bones and Burns Benefits

    RM2,000

    RM1,000

Benefits

Description

Alternative Treatment

In the event the Covered Person requires treatment by an Acupuncturist, Bonesetter, Chiropractor or Osteopath following the Injury due to an Accident, We will reimburse the Reasonable and Customary expenses incurred but not to exceed the amount of benefit as shown in the Table of Benefits above.

This is provided that the treatment is sought after the first consultation by a Registered Medical Practitioner and upon satisfactory proof of bone fractures by X-ray, if required by Us.

Accidental Medical Reimbursement

In the event the Covered Person requires treatment by a Registered Medical Practitioner or Surgeon, Confinement in a Hospital or the employment of a Licensed Nurse or Graduate Nurse following the Injury due to an Accident, We shall reimburse the Reasonable and Customary expenses incurred for medical treatment, surgery, Hospital charges, nursing fees, medical/specialist report fees and ambulance fees, but not to exceed the amount of benefit as shown in the Table of Benefits above.

Corrective Dental and Cosmetic Surgery

In the event the Covered Person requires corrective dental surgery for replacement or repair of sound natural teeth or cosmetic surgery performed on the neck, head or chest following the Injury due to an Accident, We shall reimburse the Reasonable and Customary expenses incurred but not to exceed the amount of benefit as shown in the Table of Benefits above.

Such treatment must be recommended and performed by a licensed and legally registered orthodontist, cosmetic surgeon, or Registered Medical Practitioner.

Broken Bones and Burns

In the event the Covered Person suffers from Bone Fractures or Second-Degree to Third-Degree Burns as shown in the table below due to an Accident, We pay the amount of benefit as shown in the Table of Benefits above.

Bone Fractures:

Vertebral column (excluding coccyx)

Pelvis/hip

Skull (excluding cheekbone, nose, upper/lower jaw and teeth)

Calf

Thigh

Knee (excluding kneecap)

Ankle/heel

Burns:

Head -> At least 5% burn as a percentage of total body surface area

Body (excluding head) -> At least 15% burn as a percentage of total body surface area

Notes:

  • AIA+ app user/non-AIA+ app user status of the Covered Person at point of claims will be used to determine the benefit amount payable.

  • Each Covered Person is limited to signing up for Free PA Boost only ONCE during the coverage period. 

  • During the coverage period of Free PA Boost, only 1 accidental event is covered.

  • There is no waiting period; the coverage is effective upon successful registration.

  • This free coverage is subject to a total claims limit of RM1 million (aggregated between all the free covers offered by AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad). 

  • This Free PA Boost is covered by AIA General Berhad. 

  • Please refer to Appendix 1 for the definition of the capitalised terms.

  • Please refer to Question 12 for the exclusions to Free PA Boost. 

  1. When can I sign up for the Free PA Boost?You can sign up for AIA's Free PA Boost from 1 August 2024 until 30 September 2024.

  2. Who is eligible for the Free PA Boost?To be eligible for this coverage, one needs to be:

    A Malaysian citizen currently residing in Malaysia; and

    Between the age of 15 days and 15 years (for children) OR 16 years and 70 years (for adults)

    Note: Only parents or the legal guardians can sign up for this free coverage for children under their care.

  3. How can I sign up for the Free PA Boost?You can reach out to any AIA Life Planners to sign up through the dedicated microsite. Provide the relevant information below via the dedicated microsite during the registration period. If you do not know any AIA Life Planners, please email us at MY.Customer@aia.com and provide your Name, Contact Number and Current Location (e.g. Kepong, Kuala Lumpur) and include “Free PA Boost” in the email subject.

  4. What is the coverage period of the Free PA Boost?

    The coverage period of this free coverage is effective until 31 October 2024, or upon reaching a total claims limit of RM1 million (aggregated between all the free covers offered by AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad), whichever is earlier. AIA reserves the right to withdraw this Free PA Boost at any time with prior notice. 

  5. I am a Malaysian and currently residing outside of Malaysia. Am I eligible for the Free PA Boost?No. Free PA Boost is only eligible for Malaysians who are residing in Malaysia.

  6. I sustained an Injury due to an Accident which happened outside of Malaysia. Can I claim for any of the benefits under this Free PA Boost?No. This Free PA Boost only covers Accidents which happen to the Covered Person within Malaysia during the coverage period.