Regulated by
Bank Negara Malaysia (e-Money Issuer and Merchant Acquirer)
‍
Securities Commission (Registered Market Operator)
Backed by strong shareholders
Your investments are managed by

Secured by regulations, backed by industry leaders

Regulated by Bank Negara Malaysia (BNM) and the Securities Commission (SC), we uphold the highest security standards beyond our industry. ​

Backed by leading brands such as Touch 'n Go (100% owned by CIMB Bank), Ant Group, Lazada, and AIA, you can rely on our strong financial foundation.

Explore financial products with confidence

Access a curated selection of financial products from industry leaders like Principal Asset Management and ASNB. Your investments are managed by these reputable institutions, ensuring peace of mind as you invest. ​

Remember, all investments carry risk, and PIDM does not cover investment or fraud losses.

Your money is secure, even without PIDM coverage

PIDM protects your deposits only if your bank goes bankrupt and does not cover investment or fraud losses. With TNG eWallet, your funds are securely held in trustee accounts managed by reputable banks like CIMB and OCBC. These accounts are used solely for regulated purposes, such as processing your payments to merchants.​

Built with rock-solid protection that put you in control

Shop safe with TapSecure
  • One-tap approval for all online payments
  • Only your device can give the green light for the transaction
Biometric login
  • Use your face or fingerprint to unlock your eWallet and approve transactions
  • Fraudster would need both your face/finger AND your phone to make any transactions
One phone, one account
  • Your eWallet is tied to one device
  • Nobody can use your eWallet account on other devices even if they know your PIN
Cool down period for new phones
  • Limited transactions for up to 48 hours when signing in from a new device
  • The cool down activates if the new device uses a less secure authentication method

Watch this video to learn more about different types of scam

Ready to boost your eWallet with extra protection? Head to the Security tab under your eWallet profile.​

Extra layers of protection

Hide your eWallet balance
‍Peek-proof your balance from others when using your eWallet in public
Instant money alerts
‍​Turn on notification and get notified for every transaction in and out.
Touch 'n Go eWallet Visa Card​
Numberless card for extra security if your card is lost or stolen. Control your card like a light switch, by switching it on and off from your eWallet

We're not just secure, we're here for you, always

Winner of CXP Best Customer Experience Awards 2023, we are dedicated to delivering exceptional experience, both within our app and beyond.
Support available day or night
Phone support +603-5022 3888
(Mon-Sun 7.00am - 10.00pm)
Webform
Chatbot T@ngo
The first eWallet to join the National Scam Response Centre (NSRC)
Please contact the hotline number at +603-5022 3888 & select "1" for "Fraud" to make a report.
The first eWallet in Bank Negara Malaysia's National Fraud Portal (NFP)
Able to swiftly track stolen funds across the financial
Unauthorised Transaction Report
See a transaction you didn’t make? Submit a report, we’ll investigate and update you within 14 days. If it wasn’t authorised by you, you’ll get a refund. T&Cs apply.
Find out more
Submit a report

How you can KEEP THE FRAUD out

Ensure your eWallet security status is always at 100% to activate all protective features
Choose a strong, unique PIN and never share your PIN or SMS OTP with anyone
Never click on links in SMS messages. TNG eWallet will never send you a link via SMS
Install a reputable anti-virus on your phone and keep it updated
Stick to official app stores like Google Play, App Store, and Huawei Gallery when downloading apps
Avoid using public Wi-Fi for banking or making financial transactions

Types of scam

Knowing the techniques scammers use can help you stay one step ahead of them. Here are some of the scam types that you should be aware of.
Malware
Mule Account
Phishing Link
Phishing Calls
What is malware
‍Scammers use malware - a harmful & nasty software that installs itself on your device - to relocate funds from your account & commit identity theft.
‍
How do malicious apps work?
a. They are sent through chats, links, attachments, etc.
b. The app will ask for your permission to be the default SMS app.
c. If you tap ‘Allow’, it can steal your SMS, TAC or OTP and compromise your banking details.

What do I do if I tapped ‘Allow’, and my eWallet details are compromised?
‍a. Uninstall suspected malicious app.b. Change your eWallet and financial passwords.
‍
What will happen if you install the fake app
‍a. The fake app will display a fake payment page for you to proceed with the payment.
b. This fake payment page in the malicious app is designed to steal your credentials.
What you need to know about mule accounts​?
a. A mule account is an account used to receive and transfer funds obtained illegally.
b. A scammer may contact you and persuade you to rent out your eWallet to them (to conduct illegal activities) in exchange for a reward.
c. A mule account can be charged under Malaysian laws, including blacklisting the account holder.


How to prevent a Mule account scam?
a. Never accept job offers, rewards, or any offers that may seem too good to be true in exchange for your eWallet account.
b. Do not help anyone to receive or transfer funds from/to third parties.
c. You could be violating the law if illegal activities or transactions are found in your eWallet account and legal action may be taken against you.
How does phishing link work?
1
Phishing links are URLs / links sent to your mobile number via SMS / WhatsApp / other messaging apps for various reasons. Please be reminded that Touch ‘n Go eWallet will NOT send links to users for login or any purposes.​
2
Suspicious links that brings you to a fake “Touch ‘n Go” or “Touch ‘n Go eWallet” login page that looks real.
3
The scammer will get all your details the moment you key them into the page.
4
Touch ‘n Go eWallet will NOT send links to users for login or any purposes.
5
Always login to your Touch ‘n Go eWallet only via the app downloaded from the OFFICIAL App Store or Play Store.
1
Phishing links are URLs / links sent to your mobile number via SMS / WhatsApp / other messaging apps for various reasons. Please be reminded that Touch ‘n Go eWallet will NOT send links to users for login or any purposes.​
2
Suspicious links that brings you to a fake “Touch ‘n Go” or “Touch ‘n Go eWallet” login page that looks real.
3
The scammer will get all your details the moment you key them into the page.
4
Touch ‘n Go eWallet will NOT send links to users for login or any purposes.
5
Always login to your Touch ‘n Go eWallet only via the app downloaded from the OFFICIAL App Store or Play Store.
What is phishing call and how does it work?​
Scammers will call you and impersonate themselves as employees of any companies. They will ‘verify’ you with your personal details such as your IC number, vehicle number, etc. These scammers will then ask for your login credentials such as your OTP SMS.
1
Touch ‘n Go eWallet employees will NEVER request for your OTP SMS.
2
Touch ‘n Go eWallet employees will NEVER share their employee ID with you.
3
Touch ‘n Go eWallet employees will NEVER request for your Personal Identification Number (PIN).
4
Be alert and vigilant! Scammers are meant to be convincing. They know how to trick you into providing your details.
5
NEVER reveal your OTP SMS.
6
NEVER reveal your login credentials such as your security question and answer/ OTP SMS / Personal Identification Number (PIN).
1
Touch ‘n Go eWallet employees will NEVER request for your OTP SMS.
2
Touch ‘n Go eWallet employees will NEVER share their employee ID with you.
3
Touch ‘n Go eWallet employees will NEVER request for your Personal Identification Number (PIN).
4
Be alert and vigilant! Scammers are meant to be convincing. They know how to trick you into providing your details.
5
NEVER reveal your OTP SMS.
6
NEVER reveal your login credentials such as your security question and answer/ OTP SMS / Personal Identification Number (PIN).