Analyst, Fraud Operations

NEW

Kuala Lumpur, Malaysia

Permanent

Job BriefAs Fraud Operations, you will be playing a significant role in managing the fraud risk for our e-Wallet business throughout the customer lifecycle. You will investigate and monitor fraud risk throughout every area of operations, and provide effective solutions to fraud issues in order to build the trust and confidence of our customer and stakeholders and drive profitability for the business.
Job Responsibilities1. Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle of our e-wallet and related services.2. Identify, analyse and escalate any key items regarding fraud or potential fraud3. Review customer’s feedback and complaints lodged with comprehensive validations conducted prior to addressing the root cause and substantiated with evidence prior to resolving a case.4. Ensure that customer education on potential vulnerabilities is communicated effectively.5. Ensure proper investigations are conducted for all type of cases received with regards to Chargeback, Money Back Guarantee, Customer Service and other fraud related cases.6. To carry out other ad-hoc tasks as specified by the supervisor / leader from time to time.7. Analysis of transaction data to surface patterns, trends, and bugs that help inform TNGD’s fraud policies and processes and contribute to fraud prevention mechanisms.

Strong experience in handling large scale unstructured data. Experience in SQL is an advantage
Ability to exercise good judgment and mature mindset in approaching complex issues
Inquisitive by nature and able to work with data to uncover root causes and identify trends
Exposure to fintech, payments, e-commerce is an advantage
Strong Excel and PowerPoint skills
Strong presentation skills
Strong communication skill in order to communicate with relevant stakeholders on trends and patterns detected
Ability to work in a start-up environment and manage multiple priorities.
Ability to take initiative in a fast-moving environment