Associate, Data Entry - EKYC

NEW

Kuala Lumpur, Malaysia

Permanent

Conduct daily quality assurance (QA) reviews on onboarding (e-KYC) cases to ensure accuracy, completeness, and compliance with internal AML/CFT policies and regulatory requirements.
Review case makers’ outputs to ensure alignment with established quality and productivity benchmarks.
Validate name screening results, including potential matches related to PEPs, high-risk countries, sanctions, and adverse media.
Assess the completeness and authenticity of documents and Enhanced Due Diligence (EDD) forms submitted for senior management approval.
Monitor alert resolution timelines and ensure escalations follow standard operating procedures (SOPs).
Track QA issues and identify recurring gaps or trends, providing constructive feedback to relevant team members.
Prepare and maintain QA reports and error logs to highlight performance trends.
Design and deliver refresher training sessions based on QA findings, policy updates, or procedural changes.
Ensure productivity and quality targets are consistently met.
Maintain a strong understanding of CBC’s due diligence policies, regulations, and procedures.
Communicate effectively with internal and external stakeholders as required.
Support the Assistant Manager, Manager, and Head of AML/CFT Unit in AML/CFT-related tasks, projects, or audits.
Participate in ad-hoc assignments or compliance assessments as directed by management.