Senior Associate, Commercial Support

NEW

Kuala Lumpur, Malaysia

Permanent

JOB RESPONSIBILITIES
Perform document pre-screening for merchants, TPAs, partners, eSubsidy retailers, and vendors to ensure completeness, authenticity, and compliance with internal and regulatory requirements.
Oversee and ensure the team conducts KYB call verifications accurately and consistently to validate merchant information and mitigate onboarding risks.
Ensure strict adherence to SOPs, compliance standards, and regulatory guidelines, including completing Enhanced Due Diligence (EDD) documentation for high-risk entities.
Deliver training and guidance to internal and external stakeholders to minimize onboarding errors and promote accurate data submission.
Support internal and external audit activities by preparing required documentation and ensuring adherence to control standards.
Maintain and safeguard data accuracy, confidentiality, and integrity across all onboarding systems and records.
Identify process gaps and provide constructive feedback to enhance onboarding flow, efficiency, and merchant/partner user experience.
Collaborate closely with Compliance, Risk, Business, and Operations teams to ensure smooth and timely onboarding execution within SLA.
Liaise with the technical team to troubleshoot onboarding platform issues and follow through to resolution.

REQUIREMENTS
Strong communication skills—excellent verbal, written, interpersonal, and customer-handling capabilities.
Demonstrated attention to detail, reliability, and consistency in meeting deadlines and SLAs.
Proficiency in English and Malay, with the ability to prepare clear documentation and communicate effectively with stakeholders.
Able to manage multiple tasks simultaneously, especially in high-pressure or time-sensitive environments.
Proactive, accountable, and capable of taking ownership of tasks with minimal supervision.
Strong team player, able to collaborate effectively while also working independently when required.