We’ve designed the eWallet with top-notch security and added a Money-back Guarantee for extra peace of mind.
TNG eWallet is designed with your safety in mind. We use features like one-tap approval, biometric logins, and cool-down periods to keep your funds and personal information secure. Our system can spot and block unauthorised access attempts, ensuring your eWallet stays safe.
But if an unauthorised transaction does happen, our Money-back Guarantee will refund your money if we find that it wasn’t your fault. Your peace of mind is important to us.
State-of-the-art approval
Bye-bye OTPs! Enjoy one-tap approval with TapSecure and biometric logins with your face, so only you—not a fraudster—can approve transactions.
Smart technology
Our tech experts set up rule-based systems that flag suspicious activities, such as unusual transaction amounts, to help catch fraud before it happens.
A dedicated risk team
Our team of dedicated professionals continuously monitors for threats around the clock, keeping your eWallet secure at all times.
Our policy only covers eWallet accounts that have completed the eKYC process. To check your status, tap on your Profile (top right corner). If it says "Verified," you're all set. If it shows "Not Verified," tap here to verify your account now.
You must file a claim within 90 days of the unauthorised transaction, providing the following documents:
A screenshot of your eWallet page with the unauthorised transaction
A screenshot displaying your mobile phone model and device name
A police report if the unauthorised transaction occurred via DuitNow QR, required by third-party operator as part of service procedure to facilitate investigation.
See full terms & conditions here
