Manager, Key Account

Job Description
  • Responsible for portfolio growth through a series of aggressive merchant acquisition for Touch 'n Go eWallet payment acceptance.
  • New/potential merchant acquisition including develop merchant relationship, set up new merchant's applications and acquire new merchants
  • Communicate proactively with the merchant on business issues and opportunities.
  • Build and manage the relationships of key accounts while generate, maintain and increase business opportunities with existing merchants. 
  • Assist clients in the set-up of merchant services & systems include provide training; respond to issues that may require troubleshooting.
  • Ensures the maintenance of systems and accounts including inquiries regarding billing, payments, and procedural issues.
  • Plan and execute detailed campaign, marketing and communication strategies of merchants/partnerships through alignment with TNG Digital business strategies and objectives.
  • Plan and initiate marketing collaboration with merchants/partners for sponsorship or barter trade rewards activities with merchants/partners.
  • Establish and manage relationship with Third Party Acquirers, vendors, merchants, partners and internal stakeholders to ensure effective delivery of program and good customer satisfaction and reviews.
  • Prepare ad hoc reports as and when required on business development including market comparison analysis, feasibility studies, etc. 
  • Manage and regularly update project planning and create projections using all means including spreadsheets. 
  • Undertake office administrative duties as required in conjunction with the operation team. 
  • Perform general office duties and support the local business in any way to ensure the effectiveness of operations.
  • Manage day-to-day operation and ensure merchants/partners marketing activities carries out effectively.
  • Liaise with cross-functional supporting teams (product, finance, CS, analytics, system developer, and other marketing functions) to ensure campaign success.
  • To drive usage programs with merchants/partners to enhance the customer experience across all micropayment points.
  • Review, recommend and lead the development of process improvement.
  • Develop & Improve OS (Operating Standard) & OPM (Operating Procedures Manual) when it is required.
  • Responsible for other special assignments, ad-hoc functions and related duties specified by superior.

Job Requirements
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Commerce, Economics or equivalent.
  • At least 8 Year(s) of working experience
  • Able to work independently, embrace challenges, self- driven and yet develop strong interpersonal relationships with internal and external responsible person.
  • Good communication and presentation skills.
  • Willing to travel across different region

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