Manager, Insurance Support

Job Description
  • Lead the FS Insurance support team and execution of operating strategies and plan towards achievement of key performance target.
  • Attend to all inbound and outbound calls and field questions relating to insurance policy and determine appropriate course of action
  • Provide customer service by advising customers on insurance policy matters such as endorsement, extension, etc.
  • Attend to all manner of customers’ queries, purchase and renew of insurance
  • To work as a team to reduce the call abandoned rate
  • Ensure all transactions are error-free especially for premium collection, premium calculation and quotations
  • Contribute to the premium growth by conversion to sales of customers’ enquiries.
  • Cross-selling and upselling of Insurance upcoming new products according to the customer’s needs.
  • Follow up with customers on any outstanding matter.
  • Renewal reminder call to policyholders.
  • Ensue all reports are updated and completed in a timely manner
  • Ensure the achievement of the turnaround time by completing all assigned task daily
  • Must be very organized and detail-oriented, as they will be responsible for managing the operation and records.
  • Strong communication skills are needed, as they must be able to correspond with potential and current internal and external party, make suggestions that improve business processes flow and SOP.
  • To recommend process improvement on documents flow to improve operational efficiency.
  • To ensure all the files and documents is filed and kept properly for future audit purposes.
  • To perform any ad-hoc duties assigned by the management from time to time

Job Requirements
  • Candidate must possess at least Diploma, Advanced Diploma or Bachelor’s Degree,preferably in Insurance or related disciplines
  • hands-on involvement in key projects and departmental tasks / activities
  • Leadership and organizational abilities.
  • Pro-activeness in job responsibilities
  • Candidate must have at least 8 years of working experience
  • Meticulous, strong analytical, focused on problem solving and able to interact with the team members and partners to achieve goals.
  • Ability to lead and supervise team and work under tight deadline.
  • Leadership skills are essential as well, when training employees is needed
  • Familiarity with financial and customer service principles, are added advantage.
  • Experience with recruiting and performance evaluation processes
  • Good math skills with the ability to create and analyse reports, spreadsheets and cost & expenses statistics
  • Problem-solving & Positive attitude

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