At TNG eWallet, we’re always focused on ensuring your experience is both secure and seamless. That’s why mandatory eKYC (electronic Know Your Customer) verification will be fully implemented on 20 December 2024. Simply put, eKYC is a quick, secure way to verify your identity online, helping us protect you and your account from fraud or unauthorised activity.

Whether you’re new to TNG eWallet or have been with us for a while, verifying your account not only ensures security but also unlocks a range of exclusive benefits. And, most importantly, it guarantees you’ll continue to enjoy uninterrupted access to your eWallet.

Benefits of verifying your account

Completing eKYC isn’t just part of the onboarding process — it’s essential for keeping your eWallet safe, secure, and tailored to your needs. Here’s what you’ll gain by verifying your account:

• - Money-back Guarantee: We’ve got your back. You’ll be protected against any unauthorised transactions that aren’t your fault, thanks to our Money-back Guarantee policy

• - Transfer feature: You’ll also be able to send money to friends and loved ones, not just receive it

Don’t delay, verify today

Existing users who haven’t completed the eKYC process before 20 December 2024 may experience temporary restrictions to their eWallet until the process is completed. New users registering for TNG eWallet from 20 December 2024 onwards will be required to complete the eKYC process as part of the registration to gain access to the app.

Verifying your account is super simple

It’ll only take a few minutes. Here’s what you need to do:

• 1. Launch your eWallet, tap “Profile” and scroll down to “Account Verification”

• 2. Follow the in-app instructions to upload the required documents. Malaysian users may use either MyKad or MyTentera for eKYC, while Malaysian permanent residents and other nationalities can use their passport for verification

• 3. Snap a quick selfie for facial verification

• 4. Sit back and wait for confirmation

You’re all set!

By completing your eKYC, you can rest easy knowing your account is fully protected, and ready to enjoy the full benefits of your eWallet. Take a few minutes to complete it today. If you have any questions or need assistance, we’re here to help— just reach out.