Secure your digital wallet in 2025: how Malaysia’s top digital wallets are protecting your money
Digital wallets have become an essential part of everyday life in Malaysia. From buying groceries to paying bills and tolls, more people are choosing to go cashless. But with more digital convenience also comes more concern especially when it comes to security.
In 2025, users are no longer just looking for speed or cashback. They want to know: Is my money safe in this app? What happens if I get scammed? Can I trust my digital wallet provider?
In this article, we’ll explore:
- The most common digital wallet security threats in Malaysia
- Key safety features found in popular digital wallets like TNG eWallet, Boost, AEON Wallet, and GrabPay
- Tips on how to protect your own account
- What to do if something goes wrong
Common digital wallet security risks in 2025
Even with improvements in technology, scammers are still finding new ways to trick users. Here are some of the most common threats to your digital wallet:
- Phishing scam
Scammers send fake messages that look like they come from legit companies. These messages often include links that lead to fake websites asking for your login details or OTP. When you do this, the scammers will take your login details and passwords to access your digital wallet account. - Malware scams
A malware scam is a type of online trick where scammers try to install harmful software, called “malware”, on your phone or computer without your knowledge. This usually happens when you click on a fake link, download an unknown app, or visit a suspicious website. To stay safe, only download apps from trusted sources like the App Store or Google Play, and avoid clicking links in suspicious SMS or WhatsApp messages. - Fake customer serviceSomeone pretends to be a support agent from your digital wallet and asks for your PIN or OTP for a myriad of fake reasons. Once they get this info, they can steal your money.
- Public Wi-Fi threatsUsing public Wi-Fi in cafés or airports can expose your device to hackers who can intercept your login details.
- Weak passwords or reused PINsMany users still use easy-to-guess passwords like “123456” or reuse the same PIN for different apps. This makes it easier for attackers to access your account.
Security features across Malaysia’s top digital wallets
Most digital wallet providers in Malaysia are aware of these risks and have introduced features to help users stay safe. Here’s a quick comparison of four of the most used digital wallets in Malaysia’s security features:
|
Security feature |
TNG eWallet |
Boost |
Aeon Wallet |
GrabPay |
|
Biometric login |
Yes |
Yes |
Yes |
Yes |
|
2-factor authentication |
Yes |
Yes |
Yes |
Yes |
|
Real time transaction alert |
Yes |
Yes |
Yes |
Yes |
|
Kill switch |
Yes |
Yes |
No |
No |
|
Transaction history |
Yes |
Yes |
Yes |
Yes |
|
Customer support |
Yes |
Yes |
Yes |
Yes |
|
Regulated by Bank Negara Malaysia |
Yes |
Yes |
Yes |
Yes |
Note: Features may vary by version. Info as of June 2025 from official app resources and user reports.
Tips to protect your digital wallet (no matter which one you use)
Regardless of which digital wallet you prefer, these basic safety tips can help you reduce your risk of scams and fraud:
- Set a strong and unique password Avoid using your name, birthday, or common numbers like 1234. Use a mix of letters, numbers, and symbols. Most digital wallets require you to set a password with a mixture of numbers, symbols, and letters.
- Turn on biometric loginUse your phone’s fingerprint or face ID feature if it’s available. This adds an extra layer of protection.
- Don’t share your PIN or OTPEven if someone says they’re from your digital wallet company, never share your OTP or PIN. Real support agents will never ask for this.
- Update your app and phone regularlySecurity features are often improved through updates. Make sure you’re always using the latest version of your digital wallet app.
- Avoid public Wi-Fi for paymentsUse your mobile data or a secure home Wi-Fi connection when logging into your digital wallet.
- Turn on notificationsReal-time alerts help you track every transaction. If something looks wrong, you’ll know immediately.
- Check your transaction historyMake it a habit to review your payment activity once a week. If you see anything unfamiliar, report it.
What to do if your digital wallet is compromised
If you notice something suspicious or think your digital wallet account has been hacked, act fast:
-
Freeze your account (available in apps like TNG eWallet and GrabPay)
-
Contact customer support through the official app or website
-
Report the scam to the National Scam Response Centre (Call 997)
-
Change your password and PIN
-
Check other linked accounts for unusual activity
Most digital wallet companies have systems in place to investigate fraud cases and, in some cases, recover lost funds if reported quickly.
You are the first line of defence
The good news is that Malaysia’s top digital wallet providers are actively improving security features to match the growing threats. From biometric logins to real-time alerts, these tools can make digital payments safer than ever before.
But even with all these features, the first line of defence is still you. Knowing the risks, using the tools available, and reporting anything suspicious early can make all the difference.
Whether you’re using TNG eWallet, Boost, AEON Wallet, GrabPay, or any other app, always take time to protect your digital wallet.