Customer Service
Always at your service Lost your card? Card malfunctioning? Or perhaps you’d like to update your contact information? Worry not, we’re here to serve and help you – just give us a holler!

For further enquiries, please do not hesitate to reach out to us via email at careline@touchngo.com.my or connect with us through social media @mytouchngo on Facebook, Twitter and Instagram

Email: careline@touchngo.com.my
Careline: +603 2714 8888
Fax: +603 2714 8889

Operating 
Hours:

7:30am to 7:30pm daily (including public holidays)
Facebook: www.facebook.com/MyTouchnGo
Twitter: www.twitter.com/MyTouchnGo


Hubs:



  Customer Experience Centre (CEC) 
  (Previously TNG Hub @ The Sphere)
  Ground floor,
  Tower 2A, Avenue 5, Bangsar South, 
  No. 8, Jalan Kerinchi 
  59200 Kuala Lumpur
Monday – Friday: 8:00am to 6:00pm
Saturday: 8:00am to 1.00pm
Closed on Sunday & Public Holidays 
  Johor Bahru
  Wisma Nufri, No. 12D, 
  Jalan Yahya Al-Datar, 
  Johor Bahru, Johor
Monday – Friday: 8:30am to 5:00pm
Saturday: 8:30am to 1.00pm
Closed on Sunday & Public Holidays 
  NU Sentral
  Lot L2.07, Level 2,
  NU Sentral Shopping Centre,
  No 201, Jalan Tun Sambanthan,
  50470 Kuala Lumpur
Monday - Sunday (Inclusive Public Holiday) : 10.00am to 10.00pm

If our reply to your query or complaint is not satisfactory to you, you may contact the following body:

Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.



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