Customer Service
We are moving our support services online!
 
Lost your card? Card malfunctioning? Or perhaps you’d like to update your contact information? Worry not, we’re here to serve and help you – just give us a holler!

For further enquiries, please do not hesitate to reach out to us via email at careline@touchngo.com.my or connect with us through social media @mytouchngo on Facebook, Twitter and Instagram

Email: careline@touchngo.com.my
Careline: +603 2714 8888
Fax: +603 2714 8889

Operating 
Hours:

Monday to Sunday; 8:30am - 5:30pm (including Public Holidays)
Facebook: www.facebook.com/MyTouchnGo
Twitter: www.twitter.com/MyTouchnGo
TNG PayDirect refund form:
Click here
 Feedback form  Click here

Hubs:



  Customer Experience Centre (CEC) 
  (Previously TNG Hub @ The Sphere)
  Ground floor,
  Tower 2A, Avenue 5, Bangsar South, 
  No. 8, Jalan Kerinchi 
  59200 Kuala Lumpur
In view of the COVID-19 situation, these locations will remain closed.

For support services, please do not hesitate to contact us via email at careline@touchngo.com.my or connect with us through social media @mytouchngo on Facebook and Twitter.
  Johor Bahru
  Wisma Nufri, No. 12D, 
  Jalan Yahya Al-Datar, 
  Johor Bahru, Johor
  NU Sentral
  Lot L2.07, Level 2,
  NU Sentral Shopping Centre,
  No 201, Jalan Tun Sambanthan,
  50470 Kuala Lumpur
Monday - Sunday (Inclusive Public Holiday) : 10.00am to 8.00pm

If our reply to your query or complaint is not satisfactory to you, you may contact the following body:

Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.