Customer Service
Always at your service Lost your card? Card malfunctioning? Or perhaps you’d like to update your contact information? Worry not, we’re here to serve and help you – just give us a holler!

For further enquiries, please do not hesitate to reach out to us via email at or connect with us through social media @mytouchngo on Facebook, Twitter and Instagram

Careline: +603 2714 8888
Fax: +603 2714 8889


7:30am to 7:30pm daily (including public holidays)
Kindly be informed that effective 1 July 2020, our careline centre will be operating within new working hours as follows:
Monday to Sunday; 8:30 am – 5:30 pm (including Public Holidays)

TNG PayDirect refund form:
Click here
 Feedback form  Click here


  Customer Experience Centre (CEC) 
  (Previously TNG Hub @ The Sphere)
  Ground floor,
  Tower 2A, Avenue 5, Bangsar South, 
  No. 8, Jalan Kerinchi 
  59200 Kuala Lumpur
Monday – Friday: 8:00am to 6:00pm
Saturday: 8:00am to 1.00pm
Closed on Sunday & Public Holidays 
  Johor Bahru
  Wisma Nufri, No. 12D, 
  Jalan Yahya Al-Datar, 
  Johor Bahru, Johor
Monday – Friday: 8:30am to 5:00pm
Saturday: 8:30am to 1.00pm
Closed on Sunday & Public Holidays 
  NU Sentral
  Lot L2.07, Level 2,
  NU Sentral Shopping Centre,
  No 201, Jalan Tun Sambanthan,
  50470 Kuala Lumpur
Monday - Sunday (Inclusive Public Holiday) : 10.00am to 10.00pm

If our reply to your query or complaint is not satisfactory to you, you may contact the following body:

Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.

Not sure where to find us? Let the Store Locator show you the way!