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Operating Hours

Operating Hours

Conditional Movement Control Order in Selangor, Kuala Lumpur, and Putrajaya from 14 – 27 October 2020

Customer Notice

Dear valued customers, our Careline and Nu Sentral Hub will continue to operate as normal during the conditional movement control order (CMCO) from 14 to 27 October 2020.

RFID Fitment Centres and reload services at other touchpoints such as LRT & MRT stations, and retail partners in Selangor, Kuala Lumpur and Putrajaya are subjected to CMCO business operating hours.

We will continue to attend and provide service to our customers over existing channels, according to defined service levels.

We encourage our customers to stay safe throughout this period and to strictly follow the COVID-19 prevention guidelines provided by the Malaysian Government.

Customer Touchpoint

Contact Details and Operating Hours

Careline

Current Operation Hours
Monday - Sunday (including public holidays)
Time: 8:30am - 5:30pm 
03-2714 8888

New Operation Hours
Monday - Friday (including public holidays)
Time: 8:30am - 5:30pm 
03-2714 8888
Effective Date: 21st October 2020

Nu Sentral Hub

Monday - Sunday (including public holidays)
Time: 11:00am - 8:00pm 

Customer Experience Centre
(Bangsar South)

Temporarily Closed

Johor Bahru Hub

Temporarily Closed


Should you have further inquiries, do contact us via email at 
careline@touchngo.com.my .