Frequently Asked Question (FAQ)
  
 
 
 
1. What is expired card?
  
 
Each Touch ’n Go card has a lifespan of 10 years from the issuance date. Thus, Touch ’n Go cards that exceeds more than 10 years from the issuance or date purchased is considered “expired”.

The expired cards need to be replaced in order to avoid interruption due to wear and tear.
 
 
 
 
2. What will happen to the ‘expired’ cards?
  
 
Customers may experience difficulties of using the ‘expired’ card. For instance, usage failure at any point-of-usage such as toll lanes, Touch ’n Go gates at LRTs, Monorails and KTM Komuters stations as well as parking sites.
  
 
 
 
3. What should I do if my ‘expired’ card fails to function at the point-of-usage?
  
 
Customer can check and have their card renewed at the nearest Touch ’n Go counters as below:
  
     
 

State
Concessionaires
Location

Wilayah Persekutuan Kuala Lumpur and Putrajaya

PLUS Expressways
  • Sg Besi

PROLINTAS - AKLEH
  • Ampang KL Elevated Highway

Touch ’n Go Sdn Bhd
  • Touch ’n Go Hub - The Sphere, Bangsar South, Kuala Lumpur
  • Touch ’n Go Hub - KL Sentral, Kuala Lumpur
  • Touch ’n Go SPOT - BHP Sungai Besi, KL-Seremban Highway
  • Touch ’n Go SPOT - PETRONAS, SPRINT Highway
  • Touch ’n Go SPOT - PETRONAS, Technology Park Malaysia
  • Touch ’n Go SPOT - PETRONAS, Taman Desa, New Pantai Expressway (Pantai Dalam Toll Plaza Bound)
  • Touch ’n Go SPOT -SHELL, R&R Kinrara, KESAS Highway (MRR2 Bound)
  • Touch ’n Go SPOT -SHELL, R&R Awan Besar, KESAS Highway (Shah Alam Bound)
  • Touch ’n Go SPOT -SHELL, Jalan Duta Toll Plaza

Selangor

PLUS Expressways
  • Jalan Duta
  • Damansara
  • Kota Damansara
  • Subang
  • Setia Alam
  • Sg Rasau
  • Batu Tiga
  • Kajang

Express Lingkaran Tengah (ELITE)
  • KLIA
  • USJ
  • Seafield

Touch ’n Go Sdn Bhd
  • Touch ’n Go SPOT - BHP Sungai Kayu Ara, Damansara Highway
  • Touch ’n Go SPOT -CALTEX R&R USJ, ELITE Highway (South Bound)
  • Touch ’n Go SPOT - PETRONAS Batu Tiga Shah Alam, Federal Highway (Shah Alam Bound)
  • Touch ’n Go SPOT - PETRONAS KM15.3, NKVE (Damansara Bound)
  • Touch ’n Go SPOT - PETRONAS KM8.6, Federal Highway
  • Touch ’n Go SPOT - PETRONAS Lingkaran Karak
  • Touch ’n Go SPOT - PETRONAS Sungai Besi-Puchong Bypass, Bukit Jalil Highway
  • Touch ’n Go SPOT - PETRONAS ELITE Layby, Shah Alam Toll Plaza
  • Touch ’n Go SPOT - PETRONAS KM33, Jalan Rawang - Kundang
  • Touch ’n Go SPOT - SHELL KM13.2, Damansara-Puchong Highway (North Bound)
  • Touch ’n Go SPOT - SHELL MRR2, Gombak, (Batu Caves Bound)

Negeri Sembilan

PLUS Expressways
  • Bandar Baru Nilai
  • Senawang

Melaka

PLUS Expressways
  • Ayer Keroh OBR (Northbound) Ayer Keroh
  • Touch ’n Go SPOT - PETRONAS R&R Ayer Keroh, PLUS Highway (North Bound)

Johor

PLUS Expressways
  • Yong Peng Utara
  • Ayer Hitam
  • Skudai
  • Kempas

LINKEDUA
  • Taman Perling

Touch ’n Go Sdn Bhd
  • Touch ’n Go Hub - Wisma Nufri, Johor Bahru
  • Touch ’n Go SPOT -PETRONAS Skudai Layby, Johor(North Bound)
  • Touch ’n Go SPOT -SHELL KM4.6, LINKEDUA Highway (South Bound)
  • Touch ’n Go SPOT -SHELL R&R Pagoh, PLUS Highway (North Bound)

Pulau Pinang

PLUS Expressways
  • Sg Dua
  • Juru

Butterworth Kulim Expressways
  • Kubang Semang

Penang Bridge
  • Penang Bridge
 

Touch ’n Go Sdn Bhd
  • Touch ’n Go SPOT - ESSO Juru Layby, PLUS Highway
  • Touch ’n Go SPOT - SHELL Juru Toll Plaza Layby, PLUS Highway (North Bound)

Perak

PLUS Expressways
  • Bukit Tambun
  • Jawi
  • Taiping Utara
  • Kuala Kangsar
  • Ipoh Selatan
  • Tapah
  • Bidor

Touch ’n Go Sdn Bhd
  • Touch ’n Go SPOT - SHELL R&R Tapah, PLUS Highway (North Bound)
  • Touch ’n Go SPOT - SHELL R&R Tapah, PLUS Highway (South Bound)

Kedah

PLUS Expressways
  • Jitra
  • Alor Star Utara
  • Pendang
  • Sungai Petani Selatan

Perlis

-Nil-

-Nil-

Pahang

-Nil-

-Nil-

Terengganu

-Nil-

-Nil-

Kelantan

-Nil-

-Nil-
 
 

 

  
 
4. Is there any charge to renew my ‘expired’ card?
  
 
Yes. RM10 will be charged to customers.
  
     
 
5. Can I send my representative to replace my card for me?
  
 
Yes. But he or she will need to bring a consent letter which bears your signature.
  
 
 
 
6. My ‘expired’ card was replaced at your counter recently. I noticed an excess of RM5 in my card balance. Why does that happen?
  
 
If your card has a deposit of RM15, we will transfer RM10 from you deposit to a new Touch ’n Go card as the card price. Whilst, the remaining balance of RM5 will be credited to your card as the card reload value.

Your card deposit is refundable upon the termination of your old Touch ’n Go card provided the card is in good physical condition.
 
     
 
7. How can I check the expiry date of my Touch ’n Go card?
  
 

Kindly go to www.touchngo.com.my or click here. Alternatively, customer may call our Careline at 03-2714 8888, or email us at careline@touchngo.com.my, or walk-in to any of our selected Touch ’n Go Customer Service Counters

If you have any queries, please do not hesitate to contact our Careline at 03-2714 8888 (7.30am to 9.30pm : Monday to Sunday). We will be glad to assist you.