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What should I do if my Touch 'n Go card is damaged? |
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You may surrender the faulty card at any of the Touch 'n Go Sales Counters. Location as below :
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Touch ’n Go Hubs |
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Touch ’n Go SPOTs |
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Customer Service Centres along:
PLUS Highway
Ampang-KL Elevated Highway (AKLEH)
ELITE Highway
LINKEDUA Highway
Butterworth Kulim Expressway
Penang Bridge |
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2. |
How quickly will my faulty card be replaced? |
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Depending on the card problem, it will be replaced within 14 (fourteen) days.
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3. |
If I am unable to go to any of your Touch 'n Go Sales Counters, what are the other alternatives? |
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Please return the card to us at:
Touch 'n Go Sdn. Bhd.
Unit G-2, Tower 6, Avenue 5
The Horizon, Bangsar South
No. 8, Jalan Kerinchi
59200 Kuala Lumpur
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4. |
Is there a fee to replace my card if its physical condition is bad? |
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If the faulty card is physically not in good condition or is a "zero deposit" card, an additional of RM10 for card price will be charged for replacement card. Upon that also, the card will be given 1 (one) year warranty on manufacturing default. |
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