1. |
Where can I reload my card through ATM? |
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You may reload your Touch ’n Go card at selected ATM/CDM nationwide. Currently the participating Banks are CIMB Bank, Maybank, AmBank Bank Muamalat, RHB Bank, and Public Bank.
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Please click here to search for the location near you. |
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2. |
How do I top-up or reload my card through ATM? |
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First, you need to find an ATM with Touch 'n Go sticker. |
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Slot in your ATM card and key-in your ATM Personal Identification Number as usual. |
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From the main menu, select "Touch 'n Go" menu. |
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The instructions on the ATM screen will guide you through the rest of the process.
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3. |
Does the reload services at ATM operate 24 hours a day? |
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It is subject to the each ATM's operating hours. |
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4. |
What are the reload denominations? What is the minimum reload amount? |
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The minimum reload amount is RM50.00. You can reload your card from 8 (eight) denominations ranging from RM50, RM100, RM150, RM200, RM250, RM300, RM400 and RM500. |
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5. |
How do I know that my card has been reloaded? |
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The screen will show your last account balance. You will be given a receipt that will print your new Touch 'n Go balance and also your account balance. |
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6. |
Do I have to key-in other PIN during reloading process? |
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You only have to key-in your ATM PIN before you can proceed to Touch 'n Go reload screen. It does not require any additional PIN when making the transaction. |
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7. |
If I want to reload more than three Touch 'n Go cards consecutively through one ATM card, will it interrupt my next withdrawal on the same day? |
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You are allowed to make up to three (3) transactions at ATM daily. Therefore, it will interrupt your next withdrawal if it is done on the same day.
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Please refer table below for the service charge imposed by each operator.
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No. |
Operator |
Service Charge |
| 1. |
Highways |
Nil |
| 2. |
Public transports (LRT/KTM Komuter) |
Nil |
| 3. |
Touch 'n Go SPOT at Petrol Stations |
Nil |
| 4. |
CIMB Bank ATMs (users must have an ATM account) |
Nil |
| 5. |
Bank ATMs (users must have an ATM account) |
RM0.50 |
| 6. |
Bank CDMs (open to all customers) |
RM0.50 |
| 7. |
Third party agents |
RM0.50 |
| 8. |
Petrol Stations |
RM0.50 |
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Please click here to search for the location near you. |
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8. |
Can I cancel the reload transaction once it has been completed? |
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You cannot cancel the transaction once the card has been reloaded. |
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9. |
Where do I lodge a complaint if my card is not reloaded accordingly? |
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You may lodge your complaint with the bank or any Touch 'n Go Sales Counters or call our Careline at 03-2714 8888.
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Please also enclosed the ATM reloads receipt with the complaint form or fax to us at 03-2714 8889 for verification.
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Refund will be processed within 30 days. |
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10. |
If my account has been debited and the card was not successfully reloaded at ATM, what should I do? |
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Please fax your ATM reload receipt at 03-2714 8889 or visit the bank's branches, lodge your complaint and attached your refill receipt. Upon completion of investigation, we will refund within 30 days.
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11. |
Is there any fee for ATM Reload service? |
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Yes. The bank charges RM0.50 for every reload transaction at ATM/CDM Machine.
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12. |
Can I reload somebody else's card using my ATM card? |
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Yes, you can reload other cards using your ATM card. Please retain the receipt for future reference. |
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13. |
Can I reload my Touch 'n Go Zing / Autoreload card at the ATM? |
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DO NOT reload your autoreload card manually. This will spoil the autoreload mechanism in the card. |
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Only manual card can be reloaded through ATM. |
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14. |
Can I reload my Touch 'n Go card half way through my journey, i.e. at the Rest Area along the highway? |
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Yes, you may reload your card and use it as usual. There will be no interruption to your usage. |
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15. |
Can I check my card balance at ATM without reloading the card? |
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Yes, you may check your card balance at ATM. Just follow the instruction on ATM screen after you have inserted your ATM card. The service is free-of-charge. |
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16. |
Will the reload transaction be reflected in my Touch 'n Go e-statement whenever I reload at ATM machine? |
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Yes. The statement will show the date, time and amount of reload just like any other transaction done at sales and reload counter. |
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