| 1. |
What is a Zing card? |
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Touch ‘n Go Zing card is an award winning card that won the “Most Innovative Prepaid Card Award” from The European Financial Management & Marketing Association (EFMA).
The innovation is in the financial packaging of a credit card with Touch ‘n Go services to bring greater convenience to the customers.
Under the partnership between TNGSB and banks, two cards are issued, namely the credit card from financial institution and Zing card from TNGSB.
This offering meets users’ needs where the Zing card is normally kept in the car for toll and parking payment whereas credit card is kept in the wallet.
With Zing card, users can enjoy the Touch ‘n Go convenience without having to worry about insufficient card balance to pay for fares.
Every time the card balance falls below a preset threshold, it will trigger the auto reload mechanism to top up the card. |
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| 2. |
What are the conditions of Touch ‘n Go Zing card application? |
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| a. |
Open to Principal MasterCard or VISA card members. |
| b. |
Credit card holders may apply up to a maximum of three (3) Touch ‘n Go Zing Cards under one account. |
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| 3. |
Can I link my manual Touch ‘n Go card to Touch ‘n Go Zing Auto-Reload Card? |
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No. |
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| 4. |
I have the Touch ‘n Go manual reload card. Can I carry forward my unutilized balance to Touch ‘n Go Zing Auto-Reload Card? |
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No, it cannot be done due to operational reasons. As the transfer is not allowed, you may have two Touch ‘n Go cards at any one time or you can surrender your manual Touch ‘n Go card to any of our sales & reload counters for termination. The unutilised balanced from the terminated card will be refunded to you via cheque less processing fee of RM5. |
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| 5. |
If I am already an existing credit card member, how can I apply for the Touch ‘n Go Autoreload Card? |
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Please visit the participating banks. The autoreload facility is only valid for credit cards issued by participating banks. Currently, the participating banks are Hong Leong Bank, Affin Bank, EON Bank and Maybank. |
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| 6. |
How much is the 1st reload amount and the subsequent reload amount for autoreload card? |
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The pre-defined amount is RM100 per reload transaction. This is activated when you touch your card at the card reader.
Every time the card balance falls below RM50, it will trigger the autoreload mechanism to reload RM100 into the card. Auto-reload is limited to ONE reload per day. |
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| 7. |
Why the threshold is set at RM50? |
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This is to ensure that every auto reload cardholder will not be interrupted at lanes should their previous debit transactions face difficulties or being rejected. This will allow sometimes for the user to regularize his/her account and still be able to use his/her Touch ‘n Go Zing Auto-Reload Card. |
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| 8. |
Can I specify the reloading amount e.g RM50 or RM200? |
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No. The auto reload amount is fixed at RM100. Your card will be reloaded with this amount whenever the balance falls below the minimum threshold. Multiple reload is not allowed on the same day. |
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| 9. |
Can I manually “top – up” or reload my autoreload card? |
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No. The Touch ‘n Go Fleet Pass comes with an auto reload facility. Any manual reload activity will spoil the auto reload mechanism. |
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| 10. |
What happens if I do not have enough balance in my card? Will I get stopped at the toll lane? |
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Upon usage at toll lanes, the card will be reloaded automatically with RM100 whenever the balance reaches the threshold amount of RM50. The card is an automatic top up card. No manual top up is required. |
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| 11. |
What happen if the credit card cannot be debited to top up the autoreload card? |
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TNGSB will temporary disable your auto-reload function until the debiting process is approve by your merchant bank.
At the meantime, you may use the balance in your Touch ‘n Go card until the balance is depleted.
Users will be informed via SMS, e-mail or telephone should there be any problem in debiting their credit card. |
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| 12. |
How can I reactive my card after my debit transaction has been approved? |
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You can reactivate your Touch ‘n Go Zing Auto-Reload Card at our selected toll plaza offices which is under PLUS, ELITE and PENANG BRIDGE. |
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| 13. |
Where can I use my Touch ‘n Go Zing autoreload card? |
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The Zing autoreload card can be used at all Touch ‘n Go point-of-usages, i.e. highways, parkings, public transport and theme parks.
However, the autoreload mechanism can only be triggered at highways. |
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| 14. |
Why I can only trigger the autoreload mechanism at highway? |
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This is because the fare amount at public transport, parking and theme park is relatively small as compared to highway. Therefore it is not practical to top up the card when it still has RM50 balance inside it. The balance is more than enough to pay for the fares at those places. |
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| 15. |
What happen if I do not have enough balance in my card to use for public transport, parking and theme park? |
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You may pay the differences by cash. Please ensure that you have sufficient balance when you plan to use your autoreload card at those places. |
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| 16. |
Who should I refer to if I have problem with my card? |
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Please contact the participating banks or call us at 03-76285115. |
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| 17. |
What should I do if my Zing autoreload card is lost or stolen? |
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Please call the participating banks or contact us at;
Touch ‘n Go Careline Centre
Hotline: 03-7628 5115
Operating Hours: 7.30 am to 7.30 pm; Monday to Sunday
We will deactivate your lost card within 24 hours and refund your unutilized balance to your credit card account less processing fee of RM5.00. |
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| 18. |
Is there any fee if I replace my Zing autoreload card? |
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A RM10.00 fee will be charged for any card replacement and renewals. The amount shall be debited from your credit card account. The new card does not have any stored value. |
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| 19. |
What happen if I did not report my lost Zing card immediately? |
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You are liable for all transactions until you have successfully reported the lost card to us (Touch ‘n Go Careline Centre). The unutilised amount (e-purse balance) shall be refunded into your credit card account in 30 days. |
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| 20. |
If I voluntarily terminated the Touch ‘n Go Zing Auto-Reload Card after 6 months, can I get back the annual fees paid earlier? |
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No refund (card balance or annual fee) shall be processed. However, you may utilize the remaining balance of your card until it is depleted. |
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