| REPLACEMENT CARD |
| 20 |
If a Card becomes faulty or damaged, you are required to bring the Card and complete a Complaint Form available at applicable Touch ‘n Go Sales Counters in order to obtain a replacement Card. |
| 21 |
The replacement Card will be issued within fifteen (15) working days from the date on the Complaint Form. |
| 22 |
For Card purchased before implementation of Outright Purchase, TNGSB has the right to deduct deposit from the old Card’s balance when issuing replacement Card;
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i. |
If the Card is not in good and working condition determined by TNGSB |
| |
ii. |
If the Card is a free deposit Card |
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iii. |
If the Card’s deposit is less than the current rate |
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| 23 |
For Outright Purchase Card, TNGSB will guarantee the technical functionality of the Card for one(1) year from date of purchase. If the Card cannot be utilised due to a manufacturing defect but is still in good physical condition as determined by TNGSB, TNGSB shall be liable to replace the Card. |
