| 1. |
What is illegal reload? |
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Illegal reload refers to any top up/reload activities offered by unauthorised party.
Their modus operandi is by offering customers a big reload sum at a smaller fee. For a complete list of authorised counters, please click here.
TNGSB strongly advised all customers to only reload from our list of authorised counters.
If an illegal reload has been detected, the Touch ‘n Go card will be INVALIDATED immediately . The card and all its balance will be forfeited and forwarded to the authority for investigation. |
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| 2. |
How do you know that my card has been illegally reloaded? |
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Our system is capable of recognizing authorised and unauthorised transactions. |
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| 3. |
What should I do if my card has been invalided? |
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Please return the card at any Touch ‘n Go counter or you may mail it to us for further investigation.
The receipt of purchase and reload are also vital for our investigation.
For investigation purposes, we may request information such as:
| a. |
Place/Location of card reloads |
| b. |
Date/Time of reloads |
| c. |
Amount of reloads |
| d. |
Contact telephone no and address |
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| 4. |
How do I know that a counter is an authorized Touch ‘n Go outlet? |
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The list of all authorized counters are published and updated regularly on our website.
We also display the counter list through posters and notices at service providers’ locations and rest areas.
If you are in doubt, please call our Careline Centre at 03-7628 5115 to check out our authorized reload counters. |
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| 5. |
Why can’t I be refunded? |
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Clause Section F, No. 2 of the Terms and Conditions governing the usage of the card clearly states that Touch 'n Go Sdn. Bhd. shall not refund any deposit or the remaining balance on the lost, stolen or fraudulent Touch ‘n Go card. |
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| 6. |
Does this mean that Touch ‘n go card can be cloned? |
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No. Every Touch ‘n Go card is unique and carry different manufacturing no. It is equipped with high security features and developed to Mifare standard. |
