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Where can I reload my card through ATM? |
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You may reload your Touch ‘n Go card at selected ATM nationwide. Currently, the participating banks are Bumiputera Commerce, MayBank and Bank Muamalat. RHB is expected to offer this service soon. |
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| 2. |
How do I top-up or reload my card through ATM? |
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First, you need to find an ATM with Touch ‘n Go sticker. |
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Slot in your ATM card and key-in your ATM Personal Identification Number as usual. |
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From the main menu, select “Touch ‘n Go” menu. |
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The instructions on the ATM screen will guide you through the rest of the process. |
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| 3. |
Does the reload services at ATM operate 24 hours a day? |
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It is subject to the each ATM’s operating hours. |
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| 4. |
What are the reload denominations? What is the minimum reload amount? |
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The minimum reload amount is RM50.00. You can reload your card from 8 (eight) denominations ranging from RM50, RM100, RM150, RM200, RM250, RM300, RM400 and RM500. |
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| 5. |
How do I know that my card has been reloaded? |
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The screen will show your last account balance. You will be given a receipt that will print your new Touch ‘n Go balance and also your account balance. |
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| 6. |
Do I have to key-in other PIN during reloading process? |
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You only have to key-in your ATM PIN before you can proceed to Touch ‘n Go reload screen. It does not require any additional PIN when making the transaction. |
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| 7. |
If I want to reload more than three Touch ‘n Go cards consecutively through one ATM card, will it interrupt my next withdrawal on the same day? |
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You are allowed to make up to three (3) transactions at ATM daily. Therefore, it will interrupt your next withdrawal if it is done on the same day. |
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| 8. |
Can I cancel the reload transaction once it has been completed? |
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You cannot cancel the transaction once the card has been reloaded. |
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| 9. |
Where do I lodge a complaint if my card is not reloaded accordingly? |
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You may lodge your complaint with the bank or any Touch ‘n Go Sales Counters or call our Careline Consultant at 03-76285115.
Please also enclosed the ATM reloads receipt with the complaint form or fax to us at 03-76285100 for verification.
Refund will be processed within 30 days. |
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| 10. |
If my account has been debited and the card was not successfully reloaded at ATM, what should I do? |
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Please fax your ATM reload receipt at 03-76285100 or visit the bank’s branches, lodge your complaint and attached your refill receipt. Upon completion of investigation, we will refund within 30 days. |
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| 11. |
Is there any fee for ATM Reload service? |
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Yes. The bank charges RM0.50 for every reload transaction at ATM Machine. |
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| 12. |
Can I reload somebody else's card using my ATM card? |
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Yes, you can reload other cards using your ATM card. Please retain the receipt for future reference. |
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| 13. |
Can I reload my Touch ‘n Go Zing / Autoreload card at the ATM? |
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DO NOT reload your autoreload card manually. This will spoil the autoreload mechanism in the card.
Only manual card can be reloaded through ATM. |
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| 14. |
Can I reload my Touch ‘n Go card half way through my journey, i.e. at the Rest Area along the highway? |
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Yes, you may reload your card and use it as usual. There will be no interruption to your usage. |
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| 15. |
Can I check my card balance at ATM without reloading the card? |
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Yes, you may check your card balance at ATM. Just follow the instruction on ATM screen after you have inserted your ATM card. The service is free-of-charge. |
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| 16s. |
Will the reload transaction be reflected in my Touch ‘n Go e-statement whenever I reload at ATM machine? |
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Yes. The statement will show the date, time and amount of reload just like any other transaction done at sales and reload counter. |
