| 1. |
What should I do if my Touch ‘n Go card is damaged? |
| |
You may surrender the faulty card at any of the Touch ‘n Go Sales Counters. |
| |
|
| 2. |
2) How quickly will my faulty card be replaced? |
| |
In 14 (fourteen) days the process can be done at the counters along:
| NORTH-SOUTH EXPRESSWAY (PLUS) |
| - |
7.30 am to 7.30 pm, Monday to Sunday (including Public Holidays). |
| Express Lingkaran Tengah (ELITE) |
| - |
7.30 am to 7.30 pm, Monday to Sunday (including Public Holidays). |
| Express Lingkaran Tengah (ELITE) |
| - |
7.30 am to 7.30 pm, Monday to Saturday. |
| Ampang – Kuala Lumpur Elevated Highway (AKLEH) |
| - |
8.30 am to 7.30 pm, Monday to Friday and 2nd & 4th Saturday |
| New Pantai Expressway (NPE) |
| - |
9.00 am to 6.00 pm, Monday to Friday |
| Butterworth Kulim Expressway (BKE) |
| - |
9.00 am to 1.30 pm Saturday |
|
| |
|
| 3. |
If I am unable to go to any of your Touch ‘n Go Sales Counters, what are the other alternatives? |
| |
Please return the card to us at:
Touch 'n Go Sdn. Bhd.
Ground Floor, Menara 1,
Faber Towers,
Jalan Desa Bahagia,
Taman Desa, Off Jalan Kelang Lama,
58100 Kuala Lumpur. |
| |
|
| 4. |
Is there a fee to replace my card if its physical condition is bad? |
| |
If the faulty card is physically not in good condition or is a “zero deposit” card, an additional of RM10 for card price will be charged for replacement card. Upon that also, the card will be given 1 (one) year warranty on manufacturing default. |
