| 1. |
Why is my Touch ‘n Go card not functioning? |
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This is probably caused by faulty electronic chip embedded in the card. |
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| 2. |
What should I do if my card is not functioning? |
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You may surrender the card to Touch ‘n Go Sales Counters at the toll plazas. At present, this can be done at counters along:
| NORTH-SOUTH EXPRESSWAY (PLUS) |
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7.30 am to 7.30 pm, Monday to Sunday (including Public Holidays). |
| Express Lingkaran Tengah (ELITE) |
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7.30 am to 7.30 pm, Monday to Sunday (including Public Holidays). |
| Express Lingkaran Tengah (ELITE) |
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7.30 am to 7.30 pm, Monday to Saturday. |
| Ampang – Kuala Lumpur Elevated Highway (AKLEH) |
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8.30 am to 7.30 pm, Monday to Friday and 2nd & 4th Saturday |
| New Pantai Expressway (NPE) |
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9.00 am to 6.00 pm, Monday to Friday |
| Butterworth Kulim Expressway (BKE) |
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9.00 am to 1.30 pm Saturday |
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| 3. |
If I am unable to go to a Touch ‘n Go Sales Counter, what options do I have? |
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We would appreciate it if you can return the card to us at :
Touch 'n Go Sdn. Bhd.
Ground Floor, Menara 1,
Faber Towers,
Jalan Desa Bahagia,
Taman Desa, Off Jalan Kelang Lama,
58100 Kuala Lumpur. |
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| 4. |
If my physical card condition is good but the card is faulty, is there a fee to get a replacement card? |
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If the card is readable and you are the registered owner of the card in the system, an immediate replacement will be given without any additional fee. |
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| 5. |
Can I authorize somebody to do it for me? |
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Yes, you can. Please ensure the person brings along an authorisation letter. |
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| 6. |
Will I get a free Touch ‘n Go card? |
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If the faulty card is physically not in a good condition or is a “zero deposit” card, a card price of RM10 will be charged for replacement card. In addition, the new card will be given 1 year manufacturer's warranty. |
