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Certain highways do not have enough Touch ‘n Go and SmartTAG lanes. When is TNGSB going to increase the lane? |
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The number of Touch ‘n Go and SmartTAG lane is under the purview of highway operators/service providers.
The decision to increase the lane is based on traffic forecast by these operators.
TNGSB is working closely with all highway operators to monitor the lane utilisation, and would advise to increase the lane when the existing Touch ‘n Go and SmartTAG lanes are utilised at optimum level. |
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| 2. |
Why Touch ‘n Go and SmartTAG lanes are not consistently placed at the toll plazas? |
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The number of Touch ‘n Go and SmartTAG lane is under the purview of highway operators/service providers. TNGSB is working closely with all highway operators and the Malaysian Highway Authority to resolve this problem. |
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| 3. |
Who are responsible in maintaining the Touch ‘n Go system? |
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Touch 'n Go Sdn Bhd (formerly known as Rangkaian Segar Sdn Bhd) is responsible for the following areas:
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Ensures that the Touch ‘n Go card and software are working properly. |
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Central Clearing House System – reconciliation of collection money with service providers within 24 hours. |
Service providers are responsible for following areas:
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- Maintenance of the lane equipment (automatic lane barrier and hardware) |
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| 4. |
Who should I contact when the Touch ‘n Go or SmartTAG lanes are faulty? |
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You may call our Careline Centre at 03-76285115. We will then communicate the problem to the service providers. |
