| 1. |
What
is SmartTAG? |
| |
It
is the acronym for “Sistem Membayar
Automatik Rangkaian Tol”.
It is a vehicle on-board unit
that works in combination with the
Touch ‘n Go card and enables
user to pay toll with drive-through
convenience.
It is a battery-operated electronic
device that receives and transmits
the information between the Touch
‘n Go card and the tolling system
at toll plaza using infrared as its
communication medium. |
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|
| 2. |
Why does
the new SmartTAG model has no LCD display
like the previous model? |
| |
The
sale of the new SmartTAG model is
to meet our customers’ demand
for a cheaper SmartTAG unit. Our survey
showed that customers prefer a cheaper
SmartTAG unit compared to having additional
features in the SmartAG unit.
Therefore, our SmartTAG manufacturer
is able to produce and supply the
new SmartTAG model much cheaper without
the LCD display. |
| |
|
| 3. |
Why does
the price of the new SmartTAG model
remain at RM100 although it has less
features compared to the previous SmartTAG
model? |
| |
The
actual price of the previous SmartTAG
model is RM180. Due to customers’
request, TNGSB subsidized the unit
by selling at RM100 since April 2005
until March 2007 through ‘100
For 100’ campaign.
However, TNGSB has discontinued the
‘100 for 100’ campaign
and set the price of the new SmartTAG
model at RM100 only.
|
| |
|
| 4. |
How can
I check my Touch ‘n Go card balance
if the new SmartTAG model has got no
LCD display? |
| |
You can
check your last Touch ‘n Go card
balance by observing the amount at Toll
Fare Indicator (TFI) which is placed
at all toll lanes, upon each transaction.
You can also check your Touch ‘n
Go card balance by calling Touch ‘n
Go Careline Centre at 603-7628 5115
OR by viewing your card transaction
(usage and reload) via e-Statement
facility at Touch ‘n Go website,
www.touchngo.com.my.
Please take note that this method
will provide transaction details as
per 48 hours earlier.
|
| |
|
| 5. |
How can
I determine the battery level if the
new SmartTAG model has got no LCD display? |
| |
If your
SmartTAG unit produces a ‘beep’
sound twice during the transaction,
the battery level is high or satisfactory.
However, if the unit produces a ‘beep’
sound more than twice continuously during
the transaction, your battery level
is low. Hence, a change of battery is
required. |
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|
| 6. |
What
are the benefits of using Smart TAG? |
| |
| • |
Eco
friendly - The use of infrared
is safer to our health as compared
to microwave technology.
It also does not cause interference
to the communication frequency. |
| • |
Fast
Transaction Time – vehicles
using SmartTAG lanes doubles
the speed of normal Touch ‘n
Go lanes. |
| • |
Value
for money – time is money.
Customers can breeze through
the toll plaza without having
to wait in queue. There is also
less wear and tear on your vehicle’s
tyres, brakes and power window. |
| • |
Flexibility
– Customers can enter
using SmartTAG lane and later
exits using Touch ‘n Go
lane and vice versa. |
|
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| 7. |
Where
can I buy Smart TAG? |
| |
Customer
can buy a Smart TAG from our Touch
‘n Go Sales Counters along the
highways. Please click here
to search
for the location nearest to you. |
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