RESPONSE TO “CARD DOESN’T WORK AT A TOUCH” PUBLISHED IN MALAY MAIL ON 29/12/2006.

On behalf of Touch 'n Go Sdn Bhd (formerly known as Rangkaian Segar Sdn Bhd), we would like to respond to the above letter written by Suri of Kepong Baru.

Many factors could have contributed to the system failing to register the entry information of the Touch ‘n Go card, eg. Insensitive card resulting the card failure to function properly when touched to the reader.

It is highly advisable to have your card checked at any of our Touch ‘n Go Customer Service Centres to further avoid any future disruptions.

Should you need further assistance and information, please call Touch 'n Go Careline Centre at 03-7628 5115, or Fax us at: 03-7628 5100, or email to: touchngo_careline@touchngo.com.my, or browse to our website at www.touchngo.com.my.


Thank you.

BASARIAH ABDUL LATIFF
Chief Operating Officer