1. |
Why is my Touch 'n Go card not functioning? |
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This is probably caused by faulty electronic chip embedded in the card. |
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2. |
What should I do if my Touch 'n Go card is damaged?
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You may surrender the faulty card at any of the Touch 'n Go Sales Counters. Location as below:
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Touch ’n Go Hubs |
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Touch ’n Go SPOTs |
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Customer Service Centres along: |
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PLUS Highway |
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Ampang-KL Elevated Highway (AKLEH) |
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ELITE Highway |
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LINKEDUA Highway |
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Butterworth Kulim Expressway |
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Penang Bridge |
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3. |
If I am unable to go to any of your Touch 'n Go Sales Counters, what are the other alternatives?
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Please return the card to us at:
Touch 'n Go Sdn. Bhd.
Unit G-2, Tower 6, Avenue 5
The Horizon, Bangsar South
No. 8, Jalan Kerinchi
59200 Kuala Lumpur
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4. |
If my physical card condition is good but the card is faulty, is there a fee to get a replacement card?
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If the card is readable and you are the registered owner of the card in the system, an immediate replacement will be given without any additional fee. |
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5. |
Can I authorize somebody to do it for me? |
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Yes, you can. Please ensure the person brings along an authorisation letter. |
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6. |
Will I get a free Touch 'n Go card? |
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If the faulty card is physically not in a good condition or is a "zero deposit" card, a card price of RM10 will be charged for replacement card. In addition, the new card will be given 1 year manufacturer's warranty. |
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